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Frequently Asked Questions

1. What is your return policy?


We offer a return policy of 10 days. If you are not satisfied with your purchase, you may request a return within 10 days of receiving your order. The product must be unused, unwashed, and returned in its original packaging to be eligible for a return.

2. What are your delivery charges?

Our delivery charges are calculated according to the grand total of your order. This means the final delivery fee will depend on the total amount you spend, ensuring fair and accurate charges based on your overall purchase.

3. Do I need to pay an advance for Cash on Delivery orders?


Cash on Delivery is available, but advance payment is required for higher-value orders. If your order total exceeds Rs. 10,000, you will need to pay Rs. 1,000 in advance to confirm the order. For orders above Rs. 15,000 or Rs. 20,000, you will receive a confirmation call, and the advance amount will increase according to our policy, based on the price of the product. Advance payments are only required for orders above Rs. 10,000, while the remaining amount can be paid at the time of delivery.

4. What is your exchange policy?


If the product you receive is damaged or defective, it is eligible for exchange within 10 days of delivery. The item must be unused and returned in its original packaging for the exchange process to be completed.